CoC Provider Toolkit
The CoC Toolkit is intended to provide those responsible for CoC programs with tools to help ensure effective and compliant program administration and implementation. The purpose of the toolkit is to ensure that subrecipients have the resources to fully understandd how program requirements apply and provide tools to assist them in meeting those requirements. Additional tools are available on the CoC Forms page.
Quality Assurance Standards
The Santa Clara County CoC quality assurance standards have been developed with the expectation of providing quality, standardized services to persons who have become homeless, to facilitate their successful re-entry back into their communities. All Santa Clara County Continuum of Care member agencies should use the Quality Assurance Standards as a benchmark and model for agency-and program-level policies and procedures.
Coordinated Entry Quality Improvement
- Community Housing Queue Data Quality Improvement Plan and Resources - updated September 3rd, 2024
- Supportive Housing Referral Process - updated August 27th, 2024
Program Guidelines
- Homelessness Prevention System - Operations Manual
- Housing Problem Solving
- Rapid Rehousing Program - Operations Manual
Program Policies
- Required Program Policies and Procedures
- CoC Eligible Program Expenses
- Eligible Certifiers of Disability
- ESG Eligible Program Expenses
- Federal Requirements Related to Allocation of Shared Costs - Decision Tree
- Federal Requirements Related to Allocation of Shared Costs - Overview
- Lead Based Paint Policy
- Rent Reasonableness
- Sample Grievance Policy
- Transferring a CoC Program to Another Agency
- Transferring a Client to Another Program
Program Implementation Resources
- CoC RRH Checklist
- CoC PSH Checklist
- CoC Sample Time and Activity Log
- Eligibility for Households Exiting THUs
- ESG RRH Checklist
- ESG Sample Time and Activity Log
- HUD Indirect Cost Toolkit
- RRH Funding Reference Chart - ESG vs CoC
- Sample Housing Assistance Payment Contract
CoC trainings are available and the schedule can be found at the CoC Events Calendar page. The materials from those trainings can be found at the Training Materials page.